For pool and spa retailers

We connect pool and spa retailers with buyers ready to get in the water.

People buy a hot tub or a pool after they've walked your showroom, sat in the tub, and trusted the person selling it. CNXTNS gets more of the right shoppers through your door, and makes sure every one of them hears from you until they buy.

A hot tub on a terrace at dusk, overlooking the water
MinutesFrom show or web lead to a callback
7 daysShowroom visits booked, even when you're closed
25 yrsConnecting businesses and customers

Where sales slip away

Most sales are lost before the shopper ever reaches your showroom.

Your team is great once a shopper walks in. The trouble is everything before that: the call that rang during a delivery, the web form nobody saw until Monday, the home show lead who heard back a week later and had already bought down the road.

Hot tubs and pools are big, considered purchases. Buyers shop two or three stores. The store that follows up first, and keeps following up, usually makes the sale.

See where your store is losing shoppers
7:40 PMA shopper calls after close with a question about swim spas. It goes to voicemail, and they call the next store.
SaturdayYour best salesperson is with a buyer on the floor. The phone rings four times and stops.
Show dayHundreds of leads on clipboards and tablets. Follow-up starts sometime next week.
Year sevenA past customer needs a new cover. Nobody calls, so they order one online.
A steaming outdoor hot tub on a snowy evening
Hot tub season
A toddler grinning in a green swim ring
Summer in the backyard
A backyard swimming pool seen from above
The big purchase

Where are shoppers slipping away from your store?

Get a free showroom lead audit. We'll test your phones, forms, and follow-up the way a real buyer would.

Get your free audit

Free AI search check for pool and spa retailers

When shoppers ask AI where to buy a hot tub, do you come up?

Shoppers now ask ChatGPT, Claude or Google's AI where to see hot tubs and pools in person, and which showroom is open this weekend. Those assistants can only send people to a store whose website they can get into and read. See how ready yours is in about ten seconds.

  • 13 checks, scored out of 100
  • Read only: we look at your public pages the way an AI assistant does
  • Free. If something needs fixing, we fix it for you

No signup to see your score. We only read pages anyone can see.

What we do for retailers

More shoppers through the door. More of them leaving as buyers.

Shoppers reaching your store. Your store reaching the right shoppers. And your team keeping up with both. We build it, run it, and train your staff.

Shoppers reaching you

Answer every buyer, even on your busiest Saturday.

When someone is ready to talk hot tubs, they call right then. We make sure someone picks up, answers their questions, and gets them on the calendar.

Inbound AI call agentsAnswer during rushes and after close, cover the model and promotion questions you approve, and book showroom visits and wet tests.
Websites and model pagesPages that show off your lineup, capture the models a shopper likes, and book a visit instead of a vague contact form.
Sales and service call routingBuying questions go to sales. Water care and repair questions go to service. Nobody waits in the wrong line.
Web chat and textShoppers browsing at 10 PM get answers and a visit booked before they close the tab.
You reaching shoppers

Get the right shoppers into your showroom.

Most buyers research for months before they walk in. We find them, stay in front of them, and give them a reason to visit.

Show and event follow-upEvery home show and event lead called within minutes, with a showroom invite, while the booth conversation is still fresh.
Local buyer dataReach homeowners in the neighborhoods and price ranges that buy pools and spas in your area.
Targeted local campaignsSales events, show invites, and new model arrivals, timed to your season and sent to the people most likely to buy.
Past customer reactivationCovers, trade-ups, and second purchases. Past buyers are your warmest shoppers, and we bring them back in.
Your store keeping up

Close more of the shoppers you already have.

More shoppers mean more quotes to follow up and more deliveries to schedule. We build the systems that keep your team selling.

Quote follow-upShoppers who got a quote and went quiet get a timely, personal follow-up instead of being forgotten.
Delivery and install schedulingCustomers get confirmations and reminders, and your crew gets a clean schedule.
CRM and AI automationEvery call, visit, and quote lands in one place, so your team always knows who to call next.
Training and ongoing managementYour staff learns the tools. We monitor, tune, and report every month.

Your year, connected

Every season brings different buyers. We're ready for each one.

Pool and spa retail runs on the calendar. Here's what we run for your store through the year.

Jan to Mar

Show season

Home and boat shows fill your pipeline with hundreds of leads in a weekend.

We runCallbacks within minutes, showroom invites, follow-up until they visit.
Apr to May

Pool openings

Pool buyers want an install date before summer, and spa shoppers start browsing.

We runPre-season campaigns, install scheduling, returning customer reminders.
Jun to Aug

Peak traffic

The floor is busy and the phones don't stop, right when your team has the least time.

We runAI answering for overflow and after hours, visit booking, service routing.
Sep to Oct

Hot tub season

Pools close and spa buyers arrive, looking for something to enjoy all winter.

We runLocal outreach, wet test booking, spa offers for past pool buyers.
Nov to Dec

Holiday sales

Gift buyers and year-end promotions, with delivery deadlines to hit.

We runSales event invites, quote follow-up, delivery confirmations.
A swimmer gliding through clear blue water

Free showroom lead audit

Find out what happens when a buyer tries to reach your store.

We'll shop your store the way a real buyer does, then show you where shoppers slip away and what we'd fix first.

Busy and after-hours callsWe call when you're slammed and when you're closed, and see who picks up.
Web inquiriesWe fill out your forms and time how long a reply takes.
Your follow-up planWhere shoppers are slipping away, and the first fixes we'd make.

How we work

Built to sell the way you already sell.

Your showroom closes the sale

Everything we build drives shoppers to visit, sit in the tub, and meet your team. AI books the visit. Your people make the sale.

You approve every word

Agents only share the models, promotions, and details you approve.

Hot leads reach a person

Ready-to-buy shoppers and service problems get to your team right away.

Compliant outreach

Calls and messages are built around consent, AI disclosure, and do-not-call rules.

Results

What retailers tell us.

“
We got home from the show on Sunday and every lead had already been called. We booked more wet tests that week than in the whole month before.
OwnerPool and spa retailer, Tennessee
“
Saturdays used to mean missed calls. Now the phone gets answered and the visit is booked before I'm done with the customer in front of me.
OwnerSpa dealer, Midwest
“
The cover replacement campaign paid for itself in two weeks. Those were customers we had simply stopped talking to.
General ManagerHot tub retailer, Pacific Northwest

FAQ

Questions retailers ask us

How we get more shoppers through your door, and what stays in your team's hands.

How fast do you follow up on home show leads?

Within minutes. Every home show and event lead gets a call with a showroom invite while the booth conversation is still fresh, and follow-up continues until they visit.

Can AI answer our phones when the floor is busy or we're closed?

Yes. Inbound AI call agents answer during rushes and after close, cover the models and promotions you approve, and book showroom visits and wet tests seven days a week. Buying questions go to sales, and water care and repair questions go to service.

Does the AI sell the hot tub?

No. Everything we build drives shoppers to visit, sit in the tub, and meet your team. AI books the visit, your people make the sale, and ready-to-buy shoppers reach a person right away.

What do you run for a pool and spa store through the year?

Show season callbacks from January to March, pre-season campaigns and install scheduling in April and May, overflow and after-hours answering in the summer peak, local outreach and wet test booking for hot tub season in September and October, and sales event invites, quote follow-up, and delivery confirmations in November and December.

What is the free showroom lead audit?

We test your phones, forms, and follow-up the way a real buyer would, then show you where shoppers are slipping away. Book a discovery call to get your audit.

Let's talk

Let's get more buyers through your door.

A 30-minute call about your store, your season, and your leads. No pitch deck.

  • Where shoppers are slipping away before they visit
  • How to follow up on show and web leads faster
  • What to do with the past customers already in your system
  • Your free showroom lead audit

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